Lazada, is great. One of the pioneers of e-commerce in the Philippines that people actually trusted.
I turned to Lazada to buy affordable items of clothing, wallets, bags and even shoes. I was introduced to the concept of Cash-on-delivery, that therefore solidified my trust with company. In my recent purchases, i even turned to paying via credit card first for convenience – because when my package does arrive, i don’t have to be in my condo residence. The front desk can immediately pick up my package until arrive. (Before, i had to cram when the courier sends me a message saying he’s coming, and i haven’t had a bath!)
Lazada now has Official Stores, too – and it’s great because i get to buy products from stores i love, like Watsons or Maybelline (because girls *rolls eyes*). Though i find that there are points for improvements, too:
- Separate shipments due to separate sellers – When i do filter by products that are “Fulfilled by Lazada”, my choices become too narrow.
- Overpriced commodities – Yes, i actually found products that are 3-4x its current SRP which was absurd. I understand that sellers need to offset shipment fees to make a profit, but this monopoly needs to stop!
- Question for authenticity and quality – Well, i find that there are too many items now from overseas. And it actually makes you think twice before buying anything from such stores.
A changing Lazada is great. We need to adapt and upgrade our systems to better serve our customers. But the direction to where we are going – i believe, should be thought thoroughly and still reflect our values and customers. Because we exist for our customers. How could e-commerce ever thrive, if not for the ones who transact in it? There are no sellers without buyers is all i’m trying to say.
Perhaps there’s a need to properly draw the line of what one’s purpose is, and make room for others who can better supplement us – instead of us trying to be everything. Because to put it bluntly, Lazada is starting to suck (*in a really gentle tone*).
PS: I’m actually trying to hunt for individual stores now. Let me know if you have any recommendations!
